Richard Cox

by Justin Cates
Richard Cox
Senior Vice President, Reservation Sales & Customer Care
Delta Air Lines

Richard Cox is Senior Vice President, Reservation Sales and Customer Care for Delta Air Lines.

In this role, Cox is responsible for nine Customer Engagement Centers with approximately 6,000 employees who engage with nearly 40 million customers annually through phone, email, messaging and social media channels.

Prior to Delta, Cox serves as Senior Vice President and Chief Information Officer of Cox Enterprises, a leading communications and automotive services company, where he led enterprise-wide IT and digital strategy.

Prior to joining Cox Automotive, Cox was CEO and President of Jones International University as well as Vice President of customer experience at Orbitz Worldwide.

Cox is on the board of directors for Genuine Parts Company and the City of Refuge, located in the heart of Atlanta’s westside.

Cox served on the Atlanta board of directors for Year Up, the Super Bowl LVIII Host Committee and the board of directors of the Westside Future Fund.

Cox holds a B.S. degree in Business Administration from Liberty University and a MBA, concentration in Management Information System from Kennesaw State University.

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