Global Head of Customer Operations
AIG Property and Casualty Insurance
Ralph Cleveland is Global Head of Customer Operations for AIG Property and Casualty Insurance. In this role, Cleveland has responsibility for all of AIG Property and Casualty Insurance’s Operations globally for the Consumer and Commercial businesses. His areas of global operations responsibility include all pre- and post-bind processing of insurance policies, contact center operations, and premium collections. Cleveland is also responsible for global operations of property and casualty shared service, back office processing centers. In January 2013, Cleveland assumed the responsibility for business transformation which includes global operations strategy; property and casualty target operating models; property and casualty management policy administration; and operational risk and compliance management.
Cleveland is currently serving as the chairman of the national board of the American Association of Blacks in Energy and as the president and chairman of the board of trustees for American
Institute for Managing Diversity.
Cleveland holds a Bachelor of Science degree in Mechanical Engineering from Georgia Tech and a MBA from Tulane University.
