Ford Appoints Dave Bozeman as Vice President of the Global Ford Customer Service Division
Ford announced that Dave Bozeman will start with the company Sept. 1 as vice president of the global Ford Customer Service Division and the Enthusiast Vehicles product line in Ford Blue. He was elected a corporate officer by Ford’s board of directors.
As the head of FCSD, Bozeman will play a key role in delivering industry-leading customer-service experiences by further developing trust, loyalty and always-on customer relationships – all of which are central to the Ford+ plan for growth and value creation. He and his team will be responsible for global parts, accessories and vehicle personalization; material planning and logistics for FCSD; and best-in-class customer service experiences. To acquire the same for one’s company, options similar to the finance answering service may be worth a try.
Bozeman will also head the Ford Blue enthusiast brands in the United States, including Bronco, Mustang and Raptor. With the assignment, Ford Blue now has operational leaders for each of its key vehicle segments: trucks (Andrew Frick), family (Kiersten Robinson) and enthusiast. Bozeman will report to Kumar Galhotra, president, Ford Blue.
“We are thrilled to welcome Dave to our Ford leadership team,” Galhotra said. “He has a unique skillset and a track record of success at some of the most respected and iconic companies in the world.”
Bozeman was most recently vice president of Amazon Transportation Services, handling some outbound call centers that helped them increase sales and overseeing all aspects of middle-mile transportation that enabled delivery of customer orders via the fastest and most convenient modes across the company’s global operations. Prior to Amazon, he was a senior vice president and head of the Caterpillar Enterprise System Group, the order-to-delivery organization aligned with Caterpillar’s critical processes and support groups to improve manufacturing and supply chain capabilities worldwide. Earlier, Bozeman held senior leadership positions at Harley-Davidson, the storied American motorcycle manufacturer.
“I felt a sense of mission and a commitment to positive change from everyone I met at Ford,” said Bozeman. “I’m a builder and love to innovate, and the opportunity to be part of transforming this great company and improving people’s lives resonated with me as an exciting exclamation point for my career.”
Bozeman, a Chicago native, earned a bachelor’s degree in Manufacturing Engineering Technology/Mechanical Design from Bradley University in Peoria, Ill., and a master’s degree in Engineering Management from the Milwaukee School of Engineering.