Terry S. Thomas is the Global Chief Customer Officer for Unilever Personal Care Business.
In this role, Thomas is responsible for $22B in turnover and leading all global Customers, E-commerce, Shopper Marketing, Shopper Insights, Category Management, and Net Revenue Management functions. Terry joined Unilever almost 8 years ago, heading the $3B Easter Grocery Channel as well as the dollar/value, emerging and military channels.
In 2018, Thomas took the helm of the Unilever U.S. Grocery business and the natural and direct store delivery channels, accounting for $6B in turnover and almost 50% of the U.S. business.
Thomas is a member of the Unilever Diversity & Inclusion Board, he plays a major role in furthering the Unilever U.S. diversity agenda.
Thomas’ board experience includes Director of Flower Foods Inc., Co-Chair US Board of Enactus, Executive Leadership Council, National Association of Convenience Stores, National Association of Chain Drug Stores – Retail Advisory Board and the Northwestern University – Weinberg College of Arts & Science Board of Visitors.
Thomas holds a B.A. degree from Northwestern University, where he majored in Economics and played football. He also has an MBA from the J.L. Kellogg Graduate School of Management.