Terry S. Thomas

by Justin Cates
Terry S. Thomas
Global Chief Customer Officer, Personal Care Business

Terry S. Thomas is the Global Chief Customer Officer for Unilever Personal Care Business.

In this role, Thomas is responsible for $22B in turnover and leading all global Customers, E-commerce, Shopper Marketing, Shopper Insights, Category Management, and Net Revenue Management functions. Terry joined Unilever almost 8 years ago, heading the $3B Easter Grocery Channel as well as the dollar/value, emerging and military channels.

In 2018, Thomas took the helm of the Unilever U.S. Grocery business and the natural and direct store delivery channels, accounting for $6B in turnover and almost 50% of the U.S. business.

Thomas is a member of the Unilever Diversity & Inclusion Board, he plays a major role in furthering the Unilever U.S. diversity agenda.

Thomas’ board experience includes Director of Flower Foods Inc., Co-Chair US Board of Enactus, Executive Leadership Council, National Association of Convenience Stores, National Association of Chain Drug Stores – Retail Advisory Board and the Northwestern University – Weinberg College of Arts & Science Board of Visitors.

Thomas holds a B.A. degree from Northwestern University, where he majored in Economics and played football. He also has an MBA from the J.L. Kellogg Graduate School of Management.

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