Monica Pool Knox is the Head of Global Talent Optimization for Microsoft. In this role, Monica leads Microsoft’s global Career Management initiatives focused on internal talent movement, individual development planning, career planning, goal setting and team/org capability.
In her role, she also leads the Talent Architecture practice, developing MSFT’s internal Talent Profile and other AI-enabled data frameworks that facilitate initiatives, such as talent movement, targeted learning, onboarding and mentorship.
Prior to joining Microsoft, Monica was based in San Francisco, where she led human resources for Global Media, Sales and Brand Strategy at Twitter.
Monica’s career also spans executive roles with PepsiCo, Sony, The Walt Disney Company, CBS and Verizon. With over 25 years of experience in high-performance organizations, she is often sought after as a tech industry thought leader and speaker on The Future of Talent, AI-based HR, Careers and Leadership. A member of the Executive Leadership Council, Monica serves on the Board of Directors of Swedish Health Systems, Howard University’s School of Communications and the DreamSmart Academy.
Monica holds an MBA from the University of Texas at Austin in Marketing and BA from the University of California, Santa Barbara in Communications.
