Gloria Boyland was Corporate Vice President of Operations & Service Support at FedEx Corporation, a $50 billion global transportation service provider, until her retirement in January 2020. Operations & Service Support is responsible for leadership of operational cost reduction and process improvement initiatives, operations technology innovation, service quality improvements, customer experience and new service offerings.
Boyland joined FedEx Corporation in 2004 and was Staff Vice President, Service Experience Leadership from 2004 – 2016. Prior to joining FedEx, she held a broad variety of positions with increasing responsibility, including Customer Experience Management, Six-Sigma Quality, Business Development, Acquisition Integration and general management.
Boyland currently sits on the board of the Memphis Brooks Museum and is a sponsor for Teach For America.
Boyland holds an MBA from Duke University’s Fuqua School of Business and a Juris Doctorate from University of Pennsylvania Law School.