Celeste Player is Vice President and General Manager, Operations for Express Scripts. In this role, Player is responsible for delivering a best-in-class member experience to home delivery patients through the provision of cost-effective, innovative solutions and service excellence. She leads a large, dynamic contact center team comprised of more than 4,000 employees at internal, domestic and offshore locations. She also oversees teams responsible for workforce management, executive escalations, social media inquiries, and concierge services.
Additionally, Player is responsible for building and executing a strategic plan to transform and grow Express Scripts home delivery pharmacies. She has proven skills as a companywide collaborator and influencer.
In her 12 years with Express Scripts, Player has held leadership positions in Sales & Account Management and Operations, where she led Express Scripts Mail Order Growth team as well as the Express Scripts Pharmacy Practice team.
Player serves on the Board of the National Council for Alcoholism and Drug Abuse as well as the United Way Charmaine Chapman Leadership Society. She also serves on the Express Scripts Diversity Advisory Board and as President of Express Scripts Cultural Connection Employee Resource Group.
Player holds a Doctor of Pharmacy from Xavier University College of Pharmacy.
