Delta Air Lines appoints Richard Cox as Senior Vice President, Reservation Sales & Customer Care.
Prior to Delta, Cox served as senior vice president and chief information officer of Cox Enterprises, a leading communications and automotive services company.
Cox began his career at Cox Automotive in 2013, a subsidiary of Cox Enterprises. There he held several leadership positions including vice president of client performance and vice president of business operations and customer care.
In 2018, Cox was chief operations officer for the City of Atlanta as an executive on loan. As COO, Cox provided oversight and executive management for the city’s operating departments as well as internal operations.
Prior to joining Cox Automotive, Cox was CEO and president of Jones International University as well as vice president of customer experience at Orbitz Worldwide.
Cox is on the board of directors for Genuine Parts Company and the City of Refuge, located in the heart of Atlanta’s westside. Cox served on the Atlanta board of directors for Year Up, the Super Bowl LVIII Host Committee and the board of directors of the Westside Future Fund.
Cox holds a BS in Business Administration from Liberty University and a Master of Business Administration, concentration in Management Information System from Kennesaw State University.