LivePerson, Inc., a global leader in conversational AI, announced the hiring of Monica Pool Knox as SVP, Chief People Officer, to lead the company’s global human resources strategy for attracting, developing, and enabling world-class talent.
“I’m excited to welcome Monica to LivePerson’s executive team. In bringing Monica on board, we’re investing in a critical piece of our strategy: further developing our incredible talent pool and culture as a strategic advantage,” said Rob LoCascio, founder and CEO of LivePerson.
Pool Knox will oversee LivePerson’s global human resources strategy — including leadership development, organizational effectiveness, talent management, total rewards, talent acquisition, people operations, and DEI — and will focus on continuing to align compassionate and ethical AI as a foundation of LivePerson’s culture.
Pool Knox has extensive experience leading HR organizations and strategies to attract, develop, and retain world-class talent within high-performance companies. Prior to joining LivePerson, Pool Knox led human resources for a global workforce of over 8,000 focused on cloud and AI at Microsoft. She has held executive HR positions at Twitter, Sony, CBS Interactive, PepsiCo, The Walt Disney Company, and Verizon.
Pool Knox serves as a Board Director of Swedish Health Systems and on the Board of Howard University’s School of Communications.
Pool Knox earned her MBA from the University of Texas at Austin and B.A. from the University of California, Santa Barbara.
“LivePerson is home to a cadre of incredibly talented professionals around the world dedicated to making conversational AI an integral part of our everyday lives,” said Pool Knox. “I couldn’t be more excited to join LivePerson at this critical juncture as we scale the company with some of the best talent in the world to provide innovative solutions for brands, meaningfully contribute to a culture where each individual can thrive, and provide responsible leadership in the exciting domain of AI.”