Tracey D. Brown serves as President of Retail Products and Chief Customer Officer for Walgreens Boots Alliance, Inc.
In this role, Brown is responsible for the Walgreens customer experience across all consumer touchpoints and will help to create and execute key strategies that move the business forward in a complex and dynamic competitive landscape. She leads the visioning, leadership, strategic direction and performance of the customer experience, developing a unique and modern customer value proposition.
In addition, Brown oversees Walgreens marketing and merchandising functions, responsible for further accelerating the company’s digital transformation, to create seamless integration across all channels – in-store, mobile and online – to provide a unified, consistent brand experience.
Previously, Brown was SVP, Operations and Chief Experience Officer for Walmart/Sam’s Club.
Brown graduated from the University of Delaware with her B.S. in Chemical Engineering and received her MBA from Columbia Business School.