Todd Walthall is Chief Operating Officer at Blue Shield of California, a 4-million-member nonprofit health plan that serves the state’s commercial, individual, and government markets. As COO, Walthall leads sales, marketing, technology and customer experience, positioning Blue Shield to drive health reform and serve more members.
Walthall joined Blue Shield in 2014 as Senior Vice President of Customer Experience, where he led all aspects of business operations, from enrollment to claims processing, and the teams responsible for delivering customer service to members. Walthall was also responsible for Blue Shield’s development of highly personalized digital solutions designed to keep healthcare consumers and providers better informed. In 2017, he was promoted to Executive Vice President of Markets, where he was responsible for the management and performance of the company’s membership, as well as more than $20 billion in annual revenue.
Prior to joining Blue Shield, Walthall was Vice President and General Manager of Digital Service Integration at American Express. He is a member of several Boards, including California Association of Health Plans, AUGUST.CO, and Coaching Corporation, which uses sport to inspire kids in the community to reach their full potential. Walthall holds a Bachelor of Science degree from Emmanuel College.