Naomi Wheeless serves as the Global Head of Customer Success at Square, where she oversees one of the company’s largest teams focused on addressing critical customer needs.
Naomi has spent the past two decades building deep expertise in service excellence, technology and operations that enables her to deliver superior results to companies and their customer base.
Prior to joining Square, Naomi served as SVP of Operations at Capital One, leading customer support for the retail bank division of the company.
Naomi is also a certified Six Sigma Black Belt who is passionate about affecting change for youth and refugees, having served on the board of directors for several non-profits including Promise House and Refugee Services of Texas.
Naomi has an MBA in Project Management and is currently pursuing a PhD in Organizational Leadership and Management.