Charlene Thomas is the Chief Human Resources Officer for UPS.
As Chief Human Resources Officer for UPS, Charlene guides UPS’s transformation and HR initiatives to optimize the talent, leadership and culture for the company’s more than 481,000 employees.
Previously, Charlene served as President, the West Region with responsibility for all package delivery operations in the U.S. central and western states.
Charlene began her UPS career in 1989, progressing through successive leadership roles in U.S. Operations, including the West Chester, PA and Metro Philadelphia District. She served as package division manager in Baltimore, and operations manager for the Alabama District. She later joined the Desert Mountain District as West Operations package operations manager and was promoted to President, Mid South District and later President, North Atlantic District.
Recently, Charlene served on the board of Big Brothers Big Sisters of Middle Tennessee, Orangewood Foundation in Orange County, CA and as an executive board member for Habitat for Humanity. Charlene is also a member of The Executive Leadership Council. She holds a Bachelor’s degree in Psychology from Temple University and an MBA in Business Administration from Eastern University.